Support
Warranty Statement
ZIFEI, warrants to the original end users that all its flash products are free from defects in material and workmanship under normal use during the warranty period. Subject to the conditions and limitations set forth below: ZIFEI will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by ZIFEI without charge for parts and labor, and ZIFEI will either replace it with a new one or repair it to be functionally equivalent to a new one. This limited warranty does not cover any damage to all products that result from :
● Improper installation, accidents, or negligence.
● Abuse, misuse, any unauthorized disassembly, repair, or modification.
● Unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity, fire, or acts of God. It also does not extend to any product.
● Damage or alteration of warranty, quality or authenticity stickers.
● Carrying an incorrect, damaged, or unclear product serial number.
● Purchased from an unauthorized reseller or retailer.
Warranty Claim Requirements
● Proof of the place and the date of purchase : Warranty card or online product registration.
● Products must bear ZIFEI labels.
● Undamaged outward appearance.
● External Storage and SSD : Please send all accessories along with main product.
RMA Service
● Return to an authorized ZIFEI dealer or distributor from which you purchased the ZIFEI product. Please confirm the terms of your dealer’s or distributors return policies prior to returning the product.
● Returning directly to the ZIFEI service centre : Obtain a Return Merchandise Authorization (RMA) number through RMA request page, and follow the product return procedures.
● Please confirm RMA returned products. If there is any problem about item and quantity, please contact ZIFEI Customer Service by e-mailing us at RMA service as soon as possible.
